How to Prepare Your Property for a Matterport Tour

Please follow these recommendations when preparing your home for a Matterport 3D tour:

Pets
If you have pets, please find a comfortable and contained space for any dogs. It’s best if they are not in the house while the Matterport photographer is on the job. Large animals could knock the camera over and cause damage.  If you need to keep your pet in the house during this time, we ask that you keep them with you and out of the way of the photographer.

Personal Items
Please put away any personal items you do not want to be photographed as the camera will capture EVERYTHING. Consider – family photos (if you’d like them to remain private), prescription bottles, important paperwork, jewelry, or artwork. The photographer will need to go in every nook of the house, so you have to conceal items if you’d like them to not be picked up on the camera.

Cleaning and Staging
Please clean and stage all rooms and hallways in your house. Please make sure dishes are clean and put away, blinds and drapes are open, beds are neatly made, and laundry is not visible.

Lights
Please turn on every light in your house for the photographer.

Limit the Number of People at Home
If at all possible, it is best if the photographer can be alone in the house to create the 3D tour. Every 30 seconds or so, the photographer moves the camera and has to hide out of the way of the way so that the 360 degree camera can scan the room. Depending on the size of the home, this will be done around 75-200 times. It becomes difficult when the photographer has to make sure others are hiding as well. We realize you may need to be there and of course we will work out a plan to accommodate your needs!